Unlocking a suspended user

Unlocking a suspended user

When a user does not log in to CTMS for more than 30 days, the user's account will be automatically suspended by CTMS based on the security policy.
Suspended user accounts can be activated or reopened by users with admin access.

  1. Login to CTMS as Admin

  1. Click on User Management
  1. Click the search button and find the user you want to unlock

  1. After the user is found, click the 3 dots button and select CTMS User Settings

  1. Uncheck Locked then click SAVE.

    • Related Articles

    • How to Create New User Account

      Login to CTMS as Administrator Click on User Management > Click plus button  On the Register New User page, you need to fill in;   Photo Full Name Login Name Email Designation FIN/NRIC User Access Right Password  List of User Access Right Registered ...
    • 7. Generate Staff to CTMS User

      CTMS users can be created directly from User Management or Generated from Staff to User. To generate from Staff to User CTMS, here are the steps.  1. Login to CTMS as Administrator. 2. Click on Staff Menu.   3. Click the 3 dots menu on selected ...
    • How to Assign/Unassign User Project

      1. Assign User to Project This is a way to assign users to projects, users can have one or more project roles in a project (Multiple Project Role). Login to CTMS as Administrator or Project Admin Click on Project Setup Click Users Select Project ...
    • 03. How to Setting up the Project Roles

      CTMS provides module to customize CTMS users with user roles on the real site location.  Following the steps to set up the Project Roles:   Login to CTMS as an Administrator user. Click on Data Setup > Project Roles On the Project Role ...
    • How to reset 2FA

      This tutorial is how to reset the user's 2FA (by an Administration user). If you lose your 2FA or lose your Smartphone, you can ask the CTMS admin at your company to help you reset your 2FA.  log in to CTMS as Admin user.    Click on User Management ...