Request OTP to unlock the suspended account
When your account is suspended, there may be 3 reasons;
- You are not logged in or inactive in CTMS for more than 30 days
- You entered the wrong password for 5 times when logging in
- Your account has been suspended by the CTMS administrator in your company
To be able to access and login to CTMS again, follow the steps below
Click the link click here, on the suspend notification at the top
Open your email and look for the email from CTMS
Copy the OTP CODE
Back to CTMS and paste the OTP code and then click SUBMIT OTP
Your account successfully unlocked!, now you able to login to CTMS again.
Related Articles
Unlocking a suspended user
When a user does not log in to CTMS for more than 30 days, the user's account will be automatically suspended by CTMS based on the security policy. Suspended user accounts can be activated or reopened by users with admin access. Login to CTMS as ...
Login Attempts
Try logging in with the wrong password for 5 times, then the user account will be automatically suspended by the system. This is part of the security policy to protect user accounts and user data. If the user is accidentally suspended due to ...
Termination of the user
Terminate is a feature that can only be used by Administrators. This feature functions to terminate user access who is no longer working at the company, so that user will not be able to access the CTMS. Terminate feature can also be used for other ...
How to Create New User Account
Login to CTMS as Administrator Click on User Management > Click plus button On the Register New User page, you need to fill in; Photo Full Name Login Name Email Designation FIN/NRIC User Access Right Password List of User Access Right Registered ...
07. Generate Staff to CTMS User
CTMS users can be created directly from User Management or Generated from Staff to User. To generate from Staff to User CTMS, here are the steps. 1. Login to CTMS as Administrator. 2. Click on Staff Menu. 3. Click the 3 dots menu on selected Staff. ...