Login Attempts
Try logging in with the wrong password for 5 times, then the user account will be automatically suspended by the system.
This is part of the security policy to protect user accounts and user data.
If the user is accidentally suspended due to forgetting the password and so on, the user can do 2 things
- Request an OTP request to restore the account. (Read more here)
- Ask the admin at the user's company to unlock it.
Related Articles
Request OTP to unlock the suspended account
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When a user does not log in to CTMS for more than 30 days, the user's account will be automatically suspended by CTMS based on the security policy. Suspended user accounts can be activated or reopened by users with admin access. Login to CTMS as ...New login CTMS with email and login name
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